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After the 2022 vacation season, when Southwest Airways canceled practically 70% of flights because of inclement climate and left clients stranded (and lots of with out their baggage for weeks), CEO Bob Jordan said it’s going to “by no means occur once more.” The fiasco value the corporate an estimated $1 billion and dampened its repute with loyal customers.
This week, nevertheless, Southwest Airways confronted one other downside.
On Wednesday, laptop outages and a software program malfunction prompted greater than a thousand Southwest Airways flights to be delayed. Clients additionally reported being unable to test in for his or her flights on the airline’s cellular app.
Associated: ‘It Will Never Happen Again’: Southwest Airlines CEO Says Last Christmas’ Disaster Is in the Past
“Southwest Airways has resolved a short know-how situation that was brought on by an influence outage at one in all our information facilities within the Dallas space this afternoon,” the corporate defined in a statement. “We apologize to our clients and admire their endurance as we work to get them to their locations as shortly and safely as potential.”
In keeping with FlightAware, Southwest delayed a complete of 1,515 flights Wednesday — 192 flights are nonetheless delayed as of Thursday morning.
Some clients reported delay occasions of as much as 10 hours earlier than boarding, plus further delays on the tarmac.
@SouthwestAir worst airline ever! 8 hours to go from Chicago to LGA! Lastly made it to LGA and now it has been virtually 1 hour and never 1 bag has come out. This airline is a joke!
— Michele Glassberg (@MicheleGla55520) May 30, 2024
Sitting right here on the tarmac in San Antonio as a result of @SouthwestAir is having laptop issues. Once more?
— NativeTexan (@peaklover16) May 29, 2024
Hey @SouthwestAir what is going on on together with your app/web site? I am unable to see any of my upcoming journeys and I’ve to test in to a flight in a pair hours.
— Amy Shahenian (@amykate1971) May 29, 2024
“Indubitably, delays are irritating for everybody concerned, particularly our Clients,” Southwest informed clients in response to complaints on X. “We apologize for the inconvenience.”
Final month, Jordan hinted that the airline could be altering its notorious boarding course of — the airline doesn’t permit assigned seats earlier than boarding begins — and different adjustments geared toward slicing prices amid ongoing bother with Boeing that is resulted in Southwest receiving lower than half of the 737 Max 8 plane it had anticipated this yr.
Associated: Southwest Airlines makes big operational changes after 2024 financial report
Southwest had a robust Q1 2024, bringing in $6.3 billion in working income which was a ten.9% improve yr over yr.
Southwest Airways was down round 13% yr over yr as of Thursday morning.
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