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Chipotle has been below scrutiny by clients who accuse the chain of skimping out on portion sizes.
A brand new development even emerged on social media, the place clients will film themselves ordering on the fast-casual chain to encourage Chipotle staff to present them fuller bowls.
Associated: Chipotle’s Robots Can Make Almost 200 Burrito Bowls an Hour
Now, a gaggle of Wells Fargo analysts determined to settle the talk — by ordering 75 of the identical bowls at eight totally different NYC Chipotle areas.
Unbelievable work by the Wells Fargo analyst who ordered the identical burrito bowl 75 instances at eight totally different Chipotles in NYC to show the portion dimension inconsistency ? pic.twitter.com/gUHPhgY7Pw
— Tanay Jaipuria (@tanayj) June 27, 2024
Led by analyst Zachary Fadem, the group of finance professionals ordered 75 bowls of white rice, black beans, rooster, pico de gallo, cheese, and lettuce.
Stunning nobody, the outcomes confirmed that portion dimension and weight of the bowls assorted considerably.
The median weight of the bowls was 21.5 ounces. Some areas supplied the bowl at a hefty 27 ounces whereas one other solely got here in at 14 ounces — all from the identical menu and ready in the identical manner.
“Consistency assorted broadly, w/ some areas serving bowls that weigh ~33% greater than different areas (on equal orders); and the heaviest digital/in-store bowls weighing 87%/47% extra vs the lightest,” Fadem reported. “Whereas throughput is bettering, order consistency stays a chance.”
In Could, Chipotle CEO Brian Niccol denied that portion sizes had shrunk throughout an interview with Fortune.
“The parts haven’t shrunk,” Niccol stated assuredly. “We all the time wish to give individuals huge parts that get them excited concerning the meals.”
Associated: Chipotle Rolls Out New Perks to Attract Gen Z Workers
Chipotle had a strong Q1 2024, with complete income reaching $2.7 billion, a 14% improve from the identical time final yr. The chain additionally opened 47 new eating places within the quarter.
Chipotle didn’t instantly reply to Entrepreneur’s request for remark relating to portion dimension variability.
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