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Can AI be trusted with confidential data?
That was the query at stake when well-liked AI transcription service Otter, which has more than 14 million users, despatched an computerized transcript of a Zoom assembly to AI researcher Alex Bilzerian final week after he met with a VC agency. The difficulty is that Bilzerian wasn’t meant to see the complete transcript, which additionally transcribed conversations he wasn’t meant to listen to between the VCs after the official name.
Bilzerian wrote that the AI included “hours of their non-public conversations” together with “intimate, confidential particulars about their enterprise” in a post on X that has been seen over 5 million instances.
A VC agency I had a Zoom assembly with used Otter AI to document the decision, and after the assembly, it robotically emailed me the transcript, together with hours of their non-public conversations afterward, the place they mentioned intimate, confidential particulars about their enterprise.
— Alex Bilzerian (@alexbilz) September 26, 2024
Otter responded to Bilzerian on X and said that the VC firm might have opted to not share the transcript robotically. It’s unclear if the corporate forgot to finish a Zoom name or flip off the AI transcription after the decision.
Bilzerian instructed The Washington Post that he determined not to go through with the deal primarily based on the transcript he acquired.
X customers raised issues about AI’s elevated footprint in conferences and shared associated anecdotes in response to Bilzerian’s publish.
Mark Cecchini, director of wealth options at Quadrant Capital, wrote that AI assistants have been becoming a member of conferences extra typically with out being cleared to take action. Kristen Ruby, CEO of public relations agency Ruby Media Group, pointed out that digital remedy occurs by means of recorded video calls, resulting in a doable information hack.
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One X consumer wrote that his spouse obtained an AI transcript of a personal assembly whereas one other claimed they acquired a transcript after an interview with a recorded dialog about why they weren’t match.
AI privateness issues aren’t new. Based on the Heart for Strategic and Worldwide Research, AI has the potential to increase the scope of surveillance by enhancing facial recognition expertise and predictive algorithms on social media.
Nonetheless, AI could have an upside. A Might 2024 Goldman Sachs study estimates that AI might improve productiveness by 25% and notes that “the early indicators of future productiveness beneficial properties look very, very constructive.”
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